- Tuesday 3 July, 2012
- 12:00 - 12:45Networking LunchNetworking Lunch
- 12:45 - 13:20The SuperpromoterRijn Vogelaar, author of The Superpromoter and Chief Enthusiasm Officer of Blauw Research will present the latest developments on The Superpromoter including ROI, Social Media and developments with Microsoft.
- 13:20 - 13:40SATMETRIXSatmetrix will speak on NPS and the Superpromoter. Creating Promoters through the Net Promoter operational model
Delivering a positive customer experience is the foundation for creating enthusiastic customers that promote your brand. Learn how companies apply the Net Promoter operating model to drive customer centric behavior and deliver customer delight.
- 13:40 - 14:00MECAnn Longley presents on Social Media Strategy and The Superpromoter
- 14:00 - 14:15Networking Break
- 14:15 - 14:35MAXI-COSI/DORELDorel's UK Managing Director will present Maxi Cosi's experiences of working with Superpromoters.
Maxi-Cosi & Quinny brands experience within the baby products market.
- 14:35 - 14:55BOUNTYUnderstanding Superpromoters & un-tapping their enthusiasm for the Bounty Parenting Club.
Bounty will present their experiences working with the Superpromoter concept in the UK. They have established a Superpromoter Panel (Word of Mum).
- 14:55 - 15:15MICROSOFTNienke Ris from Microsoft will present Microsoft's experiences working with the superpromoter.
- 15:15 - 15:30Networking Break
- 15:30 - 15:40Engaging with the Superpromoter
- 15:40 - 16:00PHILIPSArne van de Wijdeven - Director Customer Advocacy & NPS
Phiips will be presenting their experiences, working with Superpromoters in India.
- 16:00 - 16:15Meet the Superpromoter!
- 16:15 - 17:00Workshop sessions
- 17:00 - 17:30Panel Q&A
- 17:30 - 19:00NETWORKING RECEPTION